Yue Chu's Profile
YC

Yue Chu (Kitty)

Operations & Logistics Coordinator | Market Analyst | MBA

Results-oriented Operations and Research Coordinator with 5+ years of experience in market research, data analysis, and project management. Proven expertise in supplier negotiation, inventory control, and yield optimization. Bilingual in Mandarin and English, holding an MBA focused on Analytics and Operations, dedicated to driving business insights through SQL, Python, and Power BI.

Professional Experience

Market Research Analyst

Dec 2021 – Aug 2024
RCC China Ltd | China
  • Analyzed supplier pricing and competitor datasets for 10+ consulting projects, directly supporting regional pricing strategies and yield optimization.
  • Audited and validated multi-source supplier data and final billings, ensuring 100% accuracy in reporting and significantly reducing reconciliation errors.
  • Designed standardized operational reporting templates, improving workflow efficiency by 20% in fast-paced, deadline-driven environments.

Tourism Project Consultant

Nov 2019 – Oct 2021
Yitian Cultural Tourism Group | China
  • Managed supplier relationships and coordinated cross-functional teams (design, operations, vendors) to execute large-scale tourism exhibitions.
  • Tracked project milestones and compliance to ensure delivered services met stringent quality standards and contract terms.
  • Authored coordination summaries to bridge communication gaps between internal stakeholders and external Chinese-speaking suppliers.

Operations Specialist Intern

Sep 2018 – Dec 2018
BM Trip | China
  • Benchmarked competitive pricing and itineraries, providing actionable recommendations that optimized product offerings and channel conversions.

Campus Agent

Oct 2016 – Sep 2018
Titicaca Travel | UK
  • Coordinated high-volume order fulfillment, ticketing, and post-sale inquiries, ensuring seamless customer experience prior to strict deadlines.
  • Managed precise execution of travel plans for short-term itineraries, maintaining high customer satisfaction scores.

Education

Master of Business Administration (MBA)

Option in Analytics and Operations
Laurentian University | Sep 2024 – Jan 2026

MSc in International Tourism Marketing

University of Surrey, UK | Sep 2017 – Nov 2018

BSc in International Hospitality Management

Sheffield Hallam University, UK | Sep 2013 – Jun 2017

Core Competencies

Technical Skills

Supplier Negotiation & Logistics95%
Data Analytics (SQL/Excel/Python)90%
Yield & Inventory Management85%

Professional Attributes

Bilingual (Mandarin / English)100%
Stakeholder Communication95%
Project & Deadline Management90%

Recognition & Volunteering

Event Support Volunteer

UK (Sheffield/Guildford) | Canada (North York)

Coordinated on-site logistics, registration, and sales for community networking events, including Lunar New Year celebrations and professional mixers.

Professional Certifications

Data Visualization & CRM

Advanced proficiency in Power BI for business storytelling and CRM system management for high-end hospitality services.